Assistant Manager - Quality Compliance and Process Improvement

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Role:

Working closely with Quality and Operational Leadership to establish a structured Quality management framework for JLL’s Shared Services / GCC Operations Globally. Responsible for developing, implementing, and maintaining quality management systems while ensuring compliance with industry standards and driving continuous improvement.

Key Responsibilities:

• Develop and implement end-to-end quality assurance and quality control strategies, policies, and procedures to drive operational excellence and elevate stakeholder satisfaction
• Conduct regular process reviews, inspections, and performance evaluations to identify improvement areas and mitigate risk
• Collaborate with Global Transition Services and Operations teams to establish quality assurance practices aligned with the Shared Services / GCC Quality framework
• Support implementation of quality framework across multiple transitions and operations teams simultaneously
• Foster a culture of quality through awareness programs, training, and customer-centric initiatives
• Analyze data, identify trends, and implement corrective and preventive actions
• Monitor and report quality framework deployment progress to senior management
• Stay current with industry trends, best practices, and regulatory requirements related to quality management in Real Estate and JBS-supported processes

Qualifications:

• Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, or related field
• 5-7 years of experience in quality assurance/quality control roles, preferably in shared services or real estate operations
• Professional certification in Quality Management (ISO 9001 Lead Auditor, Six Sigma, CQA, or equivalent)
• Strong analytical, problem-solving, and stakeholder management skills
• Proficiency in quality management tools and data analysis
• Excellent English communication skills (Arabic is advantageous)

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.