Client Relationship Manager, Taiwan

Team Summary

This position has the responsibility to manage and grow meaningful and profitable portfolios with tech partners, enablers, merchants, as well as local processors and acquirers for Visa in Taiwan.

What a Manager does at Visa:

• You will be part of the Client Relationship Taiwan team, driving the development and implementation of tech partner, merchant and acceptance strategies that grow the acceptance volume and enable Visa card acceptance at the under-penetrated merchant segments through the design and implementation of Taiwan Acceptances strategy.  
• You are responsible for the management of the assigned tech partner, acquirer and merchant accounts. From strategic planning to the execution of the identified initiatives to drive achieve overall Visa Taiwan and Greater China business and revenue target.
• In terms of internal collaboration, you will develop knowledge of local market needs and you will work with the Greater China cluster as well as the Singapore Hub organization to liaise, define, and execute market specific strategies required to manage tech partner, merchant portfolios as well as acceptance issues in Taiwan to meet clients’ needs. 

Why this is important to Visa

Driving Visa Acceptance penetration in Taiwan, in both face to face and online environment, is the forefront of the way in which we make the future of payments a reality. In addition, as the market evolves, the role of tech and merchant partners have also advanced to play a pivotal role in Visa’s overall Network of Network strategy. To this end, as part of the Client Relationship Management team, this role is critical to drive the growth and innovation agenda within Visa to continuously grow sales volume.

Projects you will be a part of:

• Taiwan merchant acceptance strategy (including digital payment solutions) and implementation
• Existing tech partner, acquirer and merchant accounts management  
• New business pitches, presentations and business reviews pertaining to the acceptance business in Taiwan

What will also help:

• A demonstrated interest in future of payments, with a passion for how technology is shaping the future of payment landscape
• Post graduate qualifications
• Experience in commercial partnerships

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 8 years in related payment and banking working experiences.
• Outstanding communication skills - English (oral and written). Fluency in regional language preferable

Industry experience

• Comprehensive knowledge and experience working in the payments industry
• Experience in driving tech partners, merchant, acquiring, or payment solutions within the Asia Pacific region preferred
• Demonstrable leadership skills and business vision, with proven capability to work with teams across geographies and functions
• Experience in developing and tracking client-centric strategies within a complex multinational, matrixed organizations

Professional values

• Innovation driven: up-to-date with latest payments trends; Champions bold ideas and new ways of doing things; ask challenging and stretching questions
• Open communication: actively promote environment of inclusion and diversity of thought, proactively limit or mitigate unconscious biases, honest and direct communication
• Solution focused: connect the dots and creatively leverage Visa products and capabilities to meet client needs, best practices, unafraid to make timely decisions in ambiguous, high pressure situations, quick to adapt / recover and reset priorities in changing circumstances

What you will need:
Key attributes

• Digital, analytical, objectivity, drive, enthusiasm, leadership, and creativity are key attributes
• Strategically driven mindset with hands-on mentality; curiosity is part of your DNA

Strong business development skills & Results focused

What will also help:

• A demonstrated interest in future of payments, with a passion for how technology is shaping the future of payment landscape
• Post graduate qualifications
• Experience in commercial partnerships

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, rel...

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