Compliance Lead (Servicing Advisory)

About the Legal, Compliance, and Public Affairs team

The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products.

We are seeking an experienced and detail-oriented Compliance Lead to join the Loss Mitigation and Furnishing Compliance team. As a Compliance Lead, you will be responsible for overseeing compliance with the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and managing issues related to regulatory compliance within the organization. Additionally, you will advise Affirm’s Servicing, Collections, and Repayments teams on compliance requirements. The ideal candidate will possess extensive knowledge of FCRA, FDCPA, and other servicing regulations, exceptional analytical skills, and a proven track record in developing and implementing effective compliance programs.

What You'll Do

Regulatory Compliance Advisory: 

• Stay abreast of changes in servicing, collections, and repayments regulations and ensure organizational policies and procedures align with the latest requirements.

• Provide guidance to Affirm’s Servicing, Collections, and Repayments teams on compliance requirements related to product changes and new initiatives.

Issues Management:

• Identify, assess, and manage compliance-related issues within the organization.

• Collaborate with cross-functional teams to develop and implement corrective action plans in response to identified compliance issues.

• Serve as a subject matter expert on compliance matters, providing guidance and training to employees at all levels.

Policy Development and Enhancement:

• Develop and update compliance policies and procedures, ensuring alignment with regulatory requirements and best practices.

• Work closely within the CLO Org  to interpret and integrate new laws and regulations into existing compliance programs.

Training and Education:

• Develop and deliver training programs on FCRA, FDCPA, and other relevant servicing, collections, and repayments regulations to ensure awareness and understanding across the organization.

• Provide ongoing education and communication to employees regarding changes in compliance requirements.

Monitoring and Reporting:

• Establish and maintain monitoring mechanisms to track compliance metrics and key performance indicators.

• Prepare and present regular reports to senior management, highlighting compliance status, identified issues, and remediation efforts.

What We Look For

• Bachelor's degree in business, law, finance, or a related field. Advanced degree or professional certification in compliance is a plus.

• Minimum of 4 years of relevant experience in compliance and issues management, with a focus on servicing operations compliance, including FCRA and FDCPA.

• In-depth knowledge of FCRA, FDCPA, and other servicing, collections, and repayments regulations, guidelines, and industry best practices.

• Working knowledge of applicable laws, regulations, and regulatory trends that impact Affirm’s business. Ability to research and investigate where knowledge is lacking, building subject matter expertise.

• Strong ability to build and manage relationships with stakeholders, coupled with excellent communication skills to clearly convey complex and sensitive issues.

• Ex...