Director, Client Relationship Management – Japan

Team Overview
The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc.

What a Director, Account Executive of CRM does at Visa:
This role is responsible for our relationship with one of our largest client group in Japan, to deliver highest value to both client and Visa. The primary objective is to develop account strategy, consistently improve relationships and execute on partnership opportunities with a major bank group. This will center on understanding client objectives, business challenges and opportunities, and collaborating with internal stakeholders to bring the best of Visa’s capabilities to help grow their businesses.

Key responsibilities of the role include:

• Distill the right vision and strategy for client relationships in collaboration with cross-functional Visa team members. Analyze Visa business, market trends, regulations, and competition to support optimal decision making.
• Work with client executives to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them. Build and maintain highest quality relationships across all levels of our clients, including orchestrating systematic engagement of senior Visa executives with the right senior executive clients.
• Drive delivery of a quality sales pipeline for core products and value-added services.
• Achieve optimal balance of client and Visa’s interests by refining the development and delivery of Visa's solutions for clients through disciplined application of Visa’s client partnership model.
• Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise by ensuring that the way the entire Visa team interacts with clients is professionally coordinated and clearly aligned to the priorities agreed with the client.
• Excellent execution of key strategic priorities by demonstrating experience in project management and championing excellence in delivery of the priorities defined in the Japan business strategy.
• Establish and nurture a world-class team by ensuring the team has the right mix of capability and are motivated to role model Visa’s Leadership Principles.
• Seek out and secure new material sources of business in addition to sustaining existing business.
• Take clear ownership and accountability of the risks of the business and ensure the team is well equipped to effectively manage risk through consistent application of all of Visa’s relevant Key Controls.

Why this is important to Visa
As a business that’s success is primarily driven by how well our solutions deliver results for our clients, this role is critical to our business as it covers one of our largest bank clients. 

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

What you will need:

Key Competencies

• Superior leadership qualities with the ability to manage cross-functional team: provide direction, motivation and hold self and team accountable for results and required behaviors. 
• Highly disciplined and organized approach to managing self and team to execute consistently and systematically on both immediate and long-term priorities.
• Collaborative and results-driven leadership style that is both inclusive and capable of decisive action.
• A strategic thinker who creates a clear vision and then breaks the objective into clear deliverable phases.  
• Strong commercial skills: applies commercial analysis to evaluate business opportunities and ensures that budget, profitability and earnings targets are based on valid assumptions and appropriate business models.  Additionally, building this approach as a key attribute of the entire team.
• Disciplined approach to risk management: identifies and analyses the risks when making decisions.
• Experience and understanding of global practices and management.
• Excellent presentation, communication and networking skills.
• Self-starter with demonstrated ability to take initiative, and adapt in a fast changing, often ambiguous market context.
• Ability to make and build strong connections with all levels of our client

Qualifications

• Around 12 years of experience, preferably in payment, banking/financial services, technology services, fintech or management consulting.
• Strong knowledge of payments, eCommerce and mobile technology is a plus.
• Proven ability to design, negotiate and manage execution of business agreements and to enhance exi...