Legal Technology Consulting Director - Discovery and Data Management

Harbor is seeking a Legal Technology Consulting Director - Discovery and Data Management to join our Corporate Legal Technology practice. The Corporate Legal Technology practice provides services to corporate law departments around the areas of Contract Lifecycle Management (CLM), Enterprise Legal Management (ELM), and Discovery and Data Management (DDM). This role is for our Discovery and Data Management service line, which helps Fortune 500 companies establish, refresh, and effectively manage defensible eDiscovery programs.  As a Director, you will help lead and deliver on a strong pipeline of legal hold and broader discovery assessment and implementation projects. This remote role is open to candidates nationwide, with a preference for those based in Chicago, our headquarters, where part of the DDM team is located.  

The following is an overview of the services the DDM team provides to help clients manage their eDiscovery obligations: 

• Assess: Conduct eDiscovery process, structure, technology, and spend assessments and provide recommendations to enact change 
• Implement: Perform the end-to-end selection, implementation, and migration of legal hold, data preservation, data collection, data processing, ECA, and document review systems 
• Enhance: Drive process and program improvement initiatives, including designing operating models and related roles, establishing discovery service preferred provider programs, defining workflows, drafting eDiscovery playbooks, creating discovery dashboards, and more 
• Remediate: Profile systems to create data inventories, map data flow for eDiscovery, regulatory, or compliance purposes, advise on good data hygiene, and assist with defensible disposition initiatives 
• Support: Provide augmented eDiscovery case management support to drive progress on individual cases, serve as eDiscovery system administrators, and provide legal hold managed services

Job Duties and Responsibilities:

• Lead multiple client engagements and relationships 
• Oversee all aspects of project delivery and administration 
• Mentor and guide team members to drive timely completion of high-quality client deliverables 
• Cultivate strong client relationships by consistently delivering exceptional service 
• Contribute to business development and marketing initiatives to fuel team and company growth  

Client and Project Management: 

• Facilitate workshops with senior legal and IT stakeholders to understand current state processes and gather future state goals and objectives  
• Benchmark eDiscovery processes, technologies, reporting and metrics, cost structures, spend, and team structures against industry best practices  
• Identify eDiscovery service providers and available technologies to satisfy client requirements  
• Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, lower costs, scale, and/or achieve operational efficiencies  
• Map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks  
• Create eDiscovery process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables  
• Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes  
• Define change management strategies and execute key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience  
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers  
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