Pharmacy Technician Supervisor - Controlled Substances, Quality & Compliance

Union: Non-Union
New or Replacement: New
Site: All Sites
Department: Pharmacy
Reports to: Manager, Pharmacy Quality & Compliance
Wage Range: $35.28 - $44.10 per hour.
Hours: 37.5 Hours per Week
Shifts: Days
Status: Permanent Full-Time
Closing Date: March 30, 2026

Position Summary
As an integral member of UHN Pharmacy Services, the Pharmacy Technician Supervisor supports departmental quality assurance and compliance by ensuring adherence to controlled substance regulations, leading proactive diversion surveillance and investigations, and championing continuous quality improvement in collaboration with Pharmacy Leadership, Safe Medication Practice, and organizational partners. Reporting to the Manager, Quality & Compliance, this position further strengthens the department’s compliance efforts by conducting audits and supporting assurance activities across all controlled‑substance workflows

Duties

• Conduct routine and targeted controlled substance audits, including participation in clinical unit narcotic counts, to verify inventory accuracy and ensure compliance with hospital policies and regulatory requirements.
• Perform narcotic tracers across clinical units to assess controlled substance handling practices and identify opportunities for improvement.
• Generate, review, and analyze Automated Dispensing Unit (ADU) reports related to narcotic discrepancies, wastage, overrides, and other high-risk transactions; follow up with clinical unit managers to resolve outstanding issues.
• Identify, investigate, and escalate unusual patterns or high-risk behaviours that may indicate potential narcotic diversion.
• Develop, update, and support implementation of policies, procedures, and standard operating procedures (SOPs) related to controlled substances management and compliance.
• Collaborate with Pharmacy Operations Leaders and Managers to resolve operational issues and discrepancies in accordance with hospital and departmental policies.
• Ensure inventory management practices, documentation, and operational procedures meet hospital standards and Ontario College of Pharmacists (OCP) requirements.
• Participate in medication safety, quality assurance, and continuous quality improvement initiatives related to controlled substances management.
• Provide system administration and reporting support related to pharmacy systems and controlled substance monitoring tools.
• Perform other duties consistent with the job classification, as assigned.

• Registered Pharmacy Technician (RPhT) in good standing with the Ontario College of Pharmacists (OCP) required
• Completion of a recognized Pharmacy Technician diploma program required
• Successful completion of the Pharmacy Examining Board of Canada (PEBC) Qualifying Examination required
• Minimum three (3) years hospital pharmacy experience required
• Experience with Automated Dispensing Units (ADUs), narcotic reconciliation, discrepancy management, and controlled substance inventory monitoring preferred
• Knowledge of controlled substance regulations, hospital policies, and OCP standards an asset
• Previous supervisory or leadership experience an asset
• Experience with pharmacy information systems and medication distribution technologies an asset
• Excellent communication, organizational, and analytical skills required
• Demonstrated initiative, accountability, and collaborative leadership abilities

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration

All applications must be submi...