Product Manager, Trip Quality Merchandising and AI

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product intuition with research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

Airbnb is seeking an experienced product leader to own the guest-facing quality merchandising experience. You will join the team focused on trip quality, building features that close the gap between guest expectations and actual trip experiences. 

You will lead the Trip Quality Merchandising product strategy and roadmap, using AI to devise novel and impactful ways to help customers evaluate and choose  listings based on their needs. Core product areas include the review and ratings experience, personalized quality highlights, and listing match signals to ensure guests get what they expect from every stay.

This role requires close partnership with the Policy, Privacy, and Legal teams — particularly on review integrity,  AI-generated content, and trust-related guest-facing features. You will work especially closely with the quality data platform team to generate and consume accurate quality signals that foster a trusted marketplace, as well as across Design, Engineering, and Data Science to ship and iterate at scale. This is a critical role that spans the end-to-end guest experience around listing quality information, and the features you build will be part of the experience for every guest who considers booking a listing on Airbnb.

A Typical Day: 

• Develop and execute the product roadmap for foundational data improvements related to trip quality, reviews, and ratings. Lead the product strategy and develop the roadmap for Trip Quality Merchandising and AI
• Craft the product narrative that inspires teams, leadership, and the company and builds alignment  on the quality merchandising strategy.
• Partner with design, engineering, and customer support to deliver features that improve both guest and host experiences. Collaborate closely with our Policy, Privacy, and Legal teams on topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
• Build AI-powered features that improve how guests evaluate listing quality, partnering with Data Science to evaluate model performance and translate outputs into product decisions.