Relationship Manager (Certified Coach Success)

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As a Manager, Certified Coach Success (internal title), you support the growth and success of our Certified Coach Network — experienced Pros who lead our Business Coaching programs. You ensure coaches are aligned, engaged, and equipped to deliver high-impact experiences to our customers. You serve as the operational and strategic anchor for coach onboarding, utilization, and engagement, while acting as the primary liaison between coaches and internal teams. You thrive in fast-paced environments, balancing day-to-day execution with continual program improvements and feedback loops. Your work strengthens the bridge between coach excellence and customer outcomes.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Oversee the operational coordination of the Certified Coach network across all coaching programs
• Manage and track coach utilization, ensuring consistent alignment with program capacity and enrollment
• Lead recruitment of new Certified Coaches exclusively from our Pro customer base
• Facilitate onboarding experiences that set new coaches up for success
• Maintain accurate records of coach assignments, availability, and performance
• Facilitate ongoing communication and engagement across the coach network
• Organize monthly masterminds to support knowledge sharing and community
• Monitor feedback from Pros and coaches to identify program improvements
• Collaborate with internal teams to ensure coaches are informed of updates, changes, and goals
• Analyze program data to recommend enhancements to coach experience, training, and outcomes

Qualifications:

• 3–5 years experience in program management, customer success, operations, or enablement
• Experience working with independent contractors or distributed contributor networks
• Proven track record of cross-functional collaboration with product, marketing, or operations team
• Experience using AI tools to increase quality and efficiency of work
• Strong communication and relationship-building skills
• Bachelor’s degree or equivalent work experience

What will help you succeed in this role:

• A proactive mindset and strong sense of ownership
• Comfort navigating ambiguity and adapting to change
• Enthusiasm for supporting entrepreneurs and small business success
• Ability to manage multiple priorities while staying organized
• Confidence facilitating group discussions or trainings in virtual settings

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $75,000-$88,000 OTE ($64,000-$75,000 base with 15% variable component). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Perks & Benefits