Relationship Manager, SME & Growth (F&B and Retail)

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team:

Airwallex aspires to partner with the most ambitious businesses globally. The SME & Growth sales team is where this partnership begins. our primary focus will be bringing on new Retail and F&B SME customers and leveraging your skills in pitching, negotiating, and driving internal processes to set up our partnerships for success. We are looking for someone who has a passion for building relationships, selling, and negotiating, and a desire to revolutionise the way companies transact globally.

If you have a customer-first mentality, are solution-focused, obsessively curious about everything, and have the desire to make an impact and grow yourself, our market, and our customers, then you have found your calling. With the commission structure for this role, there is a significant upside for won opportunities. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

*Internal Title: Account Executive, SME & Growth

Responsibilities:

• Be accountable for increasing revenue and new client acquisition across Retail and F&B SMEs in Hong Kong.

• Owning the full sales cycle and territory management from prospecting to close.

• Ensure the best customer experience and onboarding process for new customers, and own the initial customer ramp-up period.

• Representing Airwallex at client meetings and events

• Maintain a database of current and potential customers using our CRM system along with meticulous CRM usage and forecasting.

• You are success-oriented and hold yourself accountable for delivering key outcomes

• You consistently "go the extra mile" in your work and are willing to do what needs to be done to achieve results.

Requirements:

• 4+ years of sales experience, preferably selling a technical / financial product, with a track record of top performance, preferably in business development and outbound sales.

• Strong inside and outbound sales experience with demonstrated success winning Retail and/or F&B customers in Hong Kong.

• You will have excellent presentation, communication, and solution-selling skills (directly tailored to customer needs) and experience in identifying and influencing multiple key decision-makers and stakeholders.

• Ability to understand complex technical requirements (e.g., integrations with POS/OMS/ERP/eCommerce/ordering platforms) and craft solutions across multiple products.

• Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales, progressing opportunities through a multi-stage sales cycles.

• You display strong analytical skills and an organized way of working.

• Superior verbal and written communication skills in English, Cantonese, and Mandarin.

#HongKong

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you...