VIP Account Manager

THE POSITION
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook. We are looking to recruit a VIP Account Manager to help coordinate our relationships with our VIP customers in the Alberta market (Edmonton, Calgary, or Greater Alberta).

As a VIP Key Account Manager, you will report to our Director of VIP for Canada and manage a VIP program which caters to high value customers for our Sportsbook and casino products. Your role is to drive KPI’s by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events and budget management.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Plan and drive multiple campaigns, while maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
• Commercially focused to ensure priorities are driven based on ROI and Strategic Value
• Liaise with various departments to ensure optimum VIP Player journeys and processes
• Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans
• Regular meetings with internal VIP Operations Teams and Stakeholders to drive new launches and projects
• Deliver against company responsible gaming protocols
• Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail
• Establish, monitor and report on goals and KPIs
• Champions a book of business with consistent and meaningful outreach
• Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
• Provide recommendations for new VIP rewards and implement new program features

THE STATS
What we're looking for in our next teammate

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Experience with and a solid understanding of data analytics; able to identify and recognize trend
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Travel for this role is expected approximately 25% of the time

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays.  FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. *Benef...