VIP Account Manager, Sportsbook (MI/IN)

THE POSITION
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients.

As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, building strong relationships with our VIP customers in order to increase their loyalty and provide an excellent all-round experience. This position will be in a customer-facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

In addition to the specific responsibilities outlined above, employees may be required to perform other duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Manage and retain a portfolio of High Value Players
• Provide an enhanced, proactive, one-stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting satisfaction rates and product feedback
• Monitor individual customer performance to ensure bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at hospitality events
• Deliver against company responsible gaming protocols
• Mentor and develop VIP Hosts within the team

THE STATS
What we're looking for in our next teammate

• Minimum 2 years of experience in a high-end customer service field preferred
• Excellent verbal and written communication skills
• Business-to-customer sales experience preferred
• Knowledge of the online gaming industry essential
• Passionate about providing top-level service
• Confident, people-focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of marketing processes preferred
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.