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VIP Relationship Manager

OKX · Istanbul, United States · Onsite

0 Applicants · 0 Views · Posted 6 hours ago

Position Overview

Location: Istanbul, United States

Position: Mid

Type: Job

Practice Area: Intellectual Property

Remote: No

Posted: Mar 28, 2026

Deadline: Jun 26, 2026

Job Description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Role

We are looking for a VIP Relations Manager to manage high-value and institutional clients in Turkey, while also supporting selected day-to-day operational tasks for OKX TR.

This role sits at the intersection of client relationship management, operations, and internal coordination, ensuring an excellent VIP experience while maintaining operational stability. The position is an individual contributor role and requires strong ownership, sound judgment, and effective cross-functional collaboration.

What You’ll Be Doing

VIP Relationship Management

Act as the primary point of contact for VIP and high-value users in Turkey
Manage daily communication with VIP clients, ensuring timely follow-ups, clear explanations, and proactive updates.
Build trusted, long-term relationships by understanding client needs and ensuring a high standard of service.
Own the full lifecycle of externally sourced VIP users, including acquisition, onboarding, retention, and initiatives to improve user performance and satisfaction.

Operational Support & Escalation Management

Support issue resolution for VIP and institutional users by working closely with Customer Support, Product, Engineering, Compliance, Risk, and Growth teams
Own VIP escalations end-to-end and drive issues to resolution with minimal user impact
Assist with day-to-day OKX TR operational tasks, including issue tracking, internal coordination, and follow-ups.

Process & Continuous Improvement

Identify recurring VIP or operational issues and contribute to process, tooling, or product improvement proposals.
Collaborate with global teams on system-level, product-related, or policy-driven cases.
Maintain structured documentation and provide clear internal status updates to relevant stakeholders.

What We Look For In You

Requirements

Bachelor’s degree in Business, Engineering, Economics, or a related field
Minimum 3+ years of experience in relationship management, operations, client services, or a similar role
Previous experience at a top-tier crypto exchange is required
Proven ability to manage high-value or demanding clients in a professional and structured manner
Strong operational mindset with the ability to prioritize, triage, and resolve issues independently
Excellent communication skills in English (written and spoken); Turkish proficiency required
High attention to detail, strong sense of ownership, and sound judgment under pressure
Comfortable working across multiple stakeholders and handling ambiguity
Resident of Turkey

Nice to Have

Experience working with VIP, institutional, or high-net-worth users
Exposure to regulated financial environments such as crypto, fintech, or payments
Understanding of the Turkish regulatory landscape, including MASAK and SPK
Experience using internal tools such as ticketing systems, data dashboards, or API-related workflows
Proactive working style with strong learning agility

Why Join OKX TR

Direct ownership of VIP relationships in a strategically important market
Exposure to both client-facing decision-making and operational problem solving
Close collaboration with global team...

Perks & Benefits

Legal career opportunities, Professional development, Competitive compensation, Health benefits, Retirement planning

About This Role

OKX is seeking a VIP Relationship Manager to join their Intellectual Property team at the Mid level. This is a Full time, Onsite position based in Istanbul, United States.

Interested candidates are encouraged to review the full job description above and apply through LegalAlphabet to be considered for this opportunity.