Associate Manager, CX AML Compliance
Position Overview
Job Description
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase’s BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. As a Compliance Support Supervisor, you will lead a team of 10-15 Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting issues and work with technical and nontechnical teams to implement solutions to drive quality and productivity of operations.
What you’ll be doing:
- Lead a team of 10-15 Compliance (Transaction Monitoring / AML and Fraud Investigations/EDD) Analysts;
- Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality.
- Coordinate with senior management and provide insights for process improvement.
- Communicate effectively with your team to drive individual and group performance.
- Champion change management with your team.
- Ask the question “How does this create value for customers” when making decision
- Lead a “culture of compliance”
- Subject matter expert in AML compliance
- Partner with Financial Crimes and second line compliance partners to execute against Coinbase’s AML program
What we look for in you:
- Bachelor's degree or 3+ years of experience within the Compliance field.
- 2-3+ year of supervisory experience
- Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
- Positive energy on the future of crypto and Web3
- Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
- Experience working computers and multiple software and database systems
- Ability to thrive in ambiguous environments
Nice to haves:
- Compliance Industry certification (e.g. ACAMS)
- Advanced understanding of Google apps
- Project Management, Scrum, Agile, or Lean 6S certification/experience.
- Familiarity with the Coinbase suite of products
Job #: GCX-CPAM05US-Q126
#LI-Onsite
Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests alig...
Perks & Benefits
About This Role
Coinbase is seeking a Associate Manager, CX AML Compliance to join their Compliance team at the Mid level. This is a Full time, Onsite position based in Charlotte, United States.
Interested candidates are encouraged to review the full job description above and apply through LegalAlphabet to be considered for this opportunity.
Practice Area
Compliance
Position
Mid
Applicant Location Requirements
Applicants must be located in: US
Application Contact
Contact: Coinbase Hiring Team
Application Deadline
June 25, 2026
Employment Type
Full time
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