Manager, Client Relationship Management

Team overview

The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc. We coordinate across various business functions in Japan, as well as global offices, to support the business growth of our clients.

What a Manager, Client Relationship Management - Japan does at Visa

Reporting to the Business Development Team Leader, the Manager will oversee sales and account management, holding responsibility for managing eco-system partnerships and one of Japan’s key clients. You will cultivate strong relationships with key decision-makers and influencers within the client organization, utilizing your expertise to deliver strategic guidance and day-to-day support aimed at maximizing business opportunities. Additionally, you will

collaborate with internal stakeholders from diverse teams including Product, Value Added Services, Marketing, Client Support, Visa Consulting & Analytics, and Legal to develop solutions tailored to the needs of both the client and their customers.

Key Responsibilities

• Serve as a reliable business partner by developing a comprehensive understanding of client operations and challenges. Align client requirements with Visa’s solutions to deliver value and cultivate enduring partnerships.
• Design and execute account-level strategies that support essential business objectives, including effective revenue management.
• Work closely with various internal teams, drawing on their expertise to advocate for clients and deliver comprehensive support and solutions.
• Act as the primary point of contact for all client-related matters across functions, markets, and regions, ensuring consistent daily communication to address needs and coordinate solutions promptly.
• Lead monthly and quarterly business reviews both internally and externally, maintaining regular interactions with clients to promote proactive communication, relationship management, and timely resolution of issues.
• Stay current on industry trends to position Visa and its clients at the forefront of the payments sector.

Why this matters to Visa

This position centres on managing business relationships with one of the major acquirers and their merchants, focusing on sales strategies that align merchant and acquirer goals with Visa's growth objectives. As a business that’s success is primarily driven by how well our solutions deliver results for our clients and how strong our relationships with those clients, this role is needed to ensure solution delivery on our highest value opportunities.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

What you will need

Key competencies

• Knowledge and experience of the acquiring landscape and infrastructure.
• Experience in client relationship management, motivated by the drive to create new revenue streams and generate business opportunities.
• Negotiation and influence skills, backed by a track record in sales, business development, or product management.

Qualifications

• A high level of proficiency in both English and Japanese is required, particularly in formal business communication. This includes exceptional verbal and written skills, enabling effective collaboration and engagement with diverse stakeholders.
• At least 8 years of experience within the payments industry or a relevant sector.
• Bachelor’s or Master’s degree preferably in business management or a related field.

Characteristics

• A strong client-first mindset is essential, coupled with curiosity and a desire to deeply understand clients’ pain points, needs and goals to enable clients to achieve their objectives and fosters long-term partnerships.
• Able to take calculated risks and demonstrate a bias for action, even in situations that require disagreement and commitment.
• Capable of taking initiative to confidently manage the business area while effectively collaborating with both internal and external stakeholders.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.