Deputy Collector

New Hanover County is seeking a Deputy Collector to support the Tax Department in a fast-paced setting while serving the citizens of our community.  

Responsibilities for this role include: 

• Contacts taxpayers by telephone, letters, and legal notices to collect taxes.
• Processes payments received by mail, over the phone, by credit/debit cards, ACH transactions and files received from the processing center. 
• Prepares payment arrangement schedules with taxpayers and local business people by educating individuals on how taxes are calculated, applicable tax laws, and how to avoid penalties and late charges.
• Prepares information packets for delinquent taxpayers to establish a collection remedy in line with taxpayer needs and legal requirements.
• Addresses inquiries and calls for assistance from taxpayers, business people, attorneys, and the public whom either telephone or visit the department in person including referring individuals to the appropriate department.
• Researches and obtains information on taxpayer property for various County departments and officials.
• Enforces collections with bank attachments, wage garnishments, sheriff levy and foreclosures.
• Prepares and delivers levies for the County departments.
• Places a levy on personal property for those that fail to pay taxes by overseeing the collection and storage of money and other valuables.
• Makes personal visits to County taxpayer homes and businesses to attempt collection of taxes; and researches individual circumstances.
• Consults with individuals in the media to advertise the sale of levied property including: publishing such information at the County court house as public record, and obtaining new titles for seized vehicles.
• Assists with the holding of auctions to sell levied vehicles and other items by contracting the services of a professional auctioneer.
• Performs other duties of a similar nature or level.
• Performs work during emergency/disaster situations.

Knowledge, Skills, or Abilities
Knowledge of applicable federal, state, and local statutes; accounting principles; general business practices; financial principles; property tax administration concepts; collection procedures;  Skilled in using a computer and applicable software; using basic office equipment; interpreting and applying the applicable statutes in resolving problems; preparing appropriate legal documents; dealing with confrontational individuals; providing customer service; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.  

Living in New Hanover County, NC: New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. 
 * * * * 
Hours:
8:00 AM - 5:00 PM, Monday - Friday.
Must be available to report for emergency work assignment during emergency situations.
 
Employment Type:
Full-time, non-exempt 
 
Salary Information:
The hiring range for this position is $44,152 - $59,605 annually plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.
 
New Hanover County offers:   

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work; 
• Medical, dental, and vision insurance + many other insurance options; 
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives; 
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.    

Vision Insurance, 401(k) Plan, Retirement Plan, Paid Time Off, Paid Sick Leave, Parental Leave, Professional Development