Refund, Cancellation & Satisfaction Policy
How our 7-day satisfaction guarantee and refunds work for LegalAlphabet lifetime membership.
Last updated: 26 July 2026
Overview
This policy covers LegalAlphabet membership: a single one-time payment of $99 that gives you access for life. There is no subscription, no renewal date, and no recurring charge. It forms part of our Terms of Service.
7-day satisfaction guarantee
If your first CV review is not useful, tell us within 7 days of your membership payment and we will redo the review for free, as many times as it takes to get it right. Because membership is a single payment, there are no future charges to stop.
Have a problem? Talk to us first
If anything is wrong with your membership or a CV review, email contact@legalalphabet.com and we will sort it out quickly, usually within one business day. You do not need to dispute the charge with your bank, just reach out and we will make it right.
Exactly what you get
We want this to be as clear as possible. Here is precisely what happens to your money in each case:
| After you pay | You are never charged again. There is no subscription, no renewal, and no stored recurring charge. Your access does not expire. |
| If your first review isn't useful (within 7 days) | A free re-review, redone until it is useful. You do not lose what you paid for, we re-deliver it. |
| If a cash refund is required by law | You receive the full amount you paid ($99), back to your original payment method. |
How the satisfaction guarantee works
- Within 7 days of the payment that starts your membership, if your first CV review isn't useful, email us.
- We will redo your review for free, with a reviewer briefed on what missed the mark the first time.
- The goal is simple: you should not pay for a review that doesn't help you.
There is nothing to cancel
- Membership is a one-time payment, so there is no subscription to cancel and no renewal date to watch.
- We do not keep a recurring charge against your card. After the single membership payment, LegalAlphabet will not charge you again.
- If you ever see a second membership charge, email us and we will refund it in full. That is a billing error, not a renewal.
Refunds
LegalAlphabet membership is a digital service made available to you immediately, so we resolve any issue with a free re-review rather than a cash refund.
Where a cash refund is required by applicable law (for example, statutory cooling-off or consumer rights in your country), we will of course provide it. We may decline a guarantee or refund request in cases of suspected abuse or fraud.
How to reach us
Email contact@legalalphabet.com from the email address on your account, within 7 days of your membership charge, with the subject "Satisfaction guarantee". Tell us what wasn't useful and we will redo the review. We respond quickly.
No outcome guarantee
Membership gives you access to LegalAlphabet services (human CV review, applications, alerts, and member features). It does not guarantee any job, interview, offer, employer response, or other outcome. See our Terms of Service and Disclaimer for full details.