Fraud Risk & Compliance Manager

Role OverviewWe are seeking a highly experienced, data-driven Fraud Risk Management professional to leadour fraud detection, investigation, and regulatory compliance frameworks. In this role, you willbe responsible for safeguarding our digital payments ecosystem (including UPI, IMPS, Wallets,and Merchant platforms) by engineering advanced risk rules, optimizing machine learningmodels, and leading high-performing operational teams. You will also act as a primary liaisonwith key regulatory bodies (RBI, NPCI) and Law Enforcement Agencies (LEAs) to ensureironclad compliance and proactive risk mitigation.
Key Responsibilities1. Regulatory Compliance & Governance Implement Circulars: Spearhead the end-to-end implementation of all fraud risk-relatedcirculars and compliance mandates from the RBI, NPCI, and FIU. Regulatory Confirmation: Own and ensure the timely, accurate submission of criticalregulatory implementations on the PCOMP portal. Stakeholder Liaison: Serve as the primary point of contact for ad-hoc risk inquiries fromregulatory bodies and Law Enforcement Agencies (LEA). Executive Reporting: Prepare and present advanced data analysis and high-level riskreports for Board-level forums, including the Risk Management Committee (RMC).2. Risk Rule Engineering & Advanced Analytics Rule Development: Codify, test, and deploy hundreds of high-impact risk rules (velocity,blacklists, compliance) using Python and SQL to counter emerging fraud vectors. Data Analysis: Query and analyze large-scale transactional and profile data to identifypatterns, build automated daily alert reports, and perform Root Cause Analysis (RCA). ML Model Optimization: Partner cross-functionally with Tech and Data Science teams torefine and optimize Machine Learning/AI-driven risk models to boost detection efficiency andreduce false positives.3. Fraud Investigations & Operations Investigations: Lead end-to-end investigations into sophisticated digital payment fraudacross UPI, IMPS, RTGS, PPI wallets, and merchant platforms. Real-time Surveillance: Oversee real-time transaction monitoring systems and instantcontainment protocols to mitigate active fraud threats. Process Improvement: Author and standardize Standard Operating Procedures (SOPs) tostreamline fraud risk workflows and drastically reduce case resolution times.4. Team Leadership & Collaboration People Management: Direct, mentor, and upscale a large operations team (including TeamLeaders) covering customer fraud support, transaction monitoring, and grievance handling. Cross-Functional Alignment: Collaborate closely with Product, Tech, and Complianceteams to secure stakeholder sign-offs and integrate preventive risk controls seamlessly intothe product architecture.
Required Qualifications & Experience
Requirement DescriptionExperience 10+ years of progressive experience inFraud Risk Management, Digital PaymentScams, and Cyber Incident investigationswithin a FinTech, Payment Bank, or digitalbanking environment.
Education Postgraduate qualifications in BusinessAdministration and Machine Learning & AI are highly preferred.Technical Stack Proficient in SQL and Python.Domain Knowledge Deep understanding of Indian digitalpayment architectures (UPI, TPAPframeworks, Wallets, IMPS) andcorresponding regulatory landscapes (RBIand NPCI guidelines).
Certifications CFE (Certified Fraud Examiner) orequivalent professional risk/fraudcertifications are a significant advantage.
Soft Skills & Competencies Exceptional leadership, team building, and performance management capabilities. Strong strategic communication skills tailored for board-level and executive stakeholders. Analytical, problem-solving mindset with a keen eye for forensic detail.