HR Generalist (Compliance)

ABOUT YOU

We are looking for an HR Generalist who is experienced, compliance-driven, and exceptionally skilled in employee relations to join our HR team in Malaysia as part of our broader APAC HR network. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to manage comprehensive HR operations, lead complex employee relations matters, and ensure full compliance with Malaysian and regional APAC employment regulations.

Strong knowledge of Malaysian labor laws, employee relations practices, and regional APAC compliance frameworks are essential, along with experience in progressive HR generalist roles with a demonstrated track record in dispute resolution, grievance management, and employment litigation. The ability to serve as a knowledgeable and dependable HR resource across APAC markets, stepping in to support local HR teams when needed, while maintaining deep expertise in Malaysian ER and compliance as the primary scope will be key to your success in this role.

If you're passionate about building compliant, fair, and people-first workplaces and love being the go-to HR professional that employees and management can count on, whether navigating a sensitive employee relations case in Malaysia or providing informed compliance guidance across the APAC region, we would love to hear from you!

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

For more information, visit xsolla.com.

Responsibilities

Core HR Operations:

• Administer compensation & benefits programs, payroll coordination, and HR analytics reporting
• Develop and update HR policies in compliance with Malaysian labor laws, regulations, and regional APAC standards where applicable
• Conduct employee training sessions on HR policies, compliance, and workplace ethics
• Maintain accurate employee records and HRIS data management
• Provide HR operational support across APAC, ensuring continuity and compliance across the region
• Other general HR tasks

Employee Relations & Compliance:

• Serve as the primary contact for employee relations matters in Malaysia, ensuring fair, consistent, and compliant outcomes
• Investigate and resolve complex employee grievances, workplace conflicts, and disciplinary matters with sensitivity and sound judgment
• Manage employment litigation processes including document preparation, evidence collection, and court representation coordination
• Advise management on Malaysian labor law compliance, employee relations best practices, and risk mitigation strategies
• Collaborate with legal counsel on employment-related lawsuits and mediation proceedings
• Monitor regulatory updates across Malaysia and maintain working knowledge of employment law developments across key APAC markets
• Actively support and advise APAC local HR teams on compliance and ER matters, serving as a regional resource across multiple markets

Labor Relations & Dispute Resolution:

• Lead mediation and negotiation efforts to resolve workplace disputes constructively and in line with legal requirements
• Promote consistent application of HR policies and compliance standards across the organization
• Provide guidance on disciplinary actions, performance improvement plans, and grievance procedures

Employee Engagement:

• Conduct exit interviews and analyze turnover trends to surface actionable insights
• Promote a positive, inclusive workplace culture through employee engagement initiatives
• Partner with management to strengthen employee relations and drive a culture of fairness and accountability

Qualifications & Skills

• Bachelor's degree in HR Management, Business Administration, or a related field
• 5+ years of proven HR generalist experience, with a minimum of 2 years in employee and labor relations
• Expert knowledge of Malaysian labor laws, employment regulations, and dispute resolution procedures
• Proven experience working across APAC markets, with hands-on knowledge of employment regulations in at least 2-3 APAC jurisdictions beyond Malaysia
• Demonstrated ability to support and advise HR operations across multiple APAC countries
• Successful track record in handling employment litigation cases and complex employee relations matters
• Proficiency in HRIS systems
• Strong mediation, negotiation, and conflict resolution skills
• Excellent written and verbal communication skills in both Malay and English
• High level of discretion, integrity, and sound judgment in handling sensitive HR matters
• Ability to work independently, manage competing priorities, and operate effectively across a regional context

BENEFITS:
Convenient work toolsLatest Mac workplaces + additional hardware to make you more effective at workGoogle Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growthFree trainings and participation in specialized conferencesRich knowledge exchange within the company
More perksHealth insurance (Medical, dental and optical)- Employee and dependantsFlexible hours: organize your day according to your needs and sprint & teamwork demandsNo dress codeComfortable and new office environment 
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers