Collections Manager

Harris County Tax Assessor-Collector’s Office is seeking a Collections Manager to join our team!

The Hotel and Property Tax Collections Section is responsible for collecting approximately $100 million in hotel occupancy taxes annually on behalf of Harris County. The division ensures that all hotel operators are properly registered and remit the full amount of taxes due. In addition, the team manages the collection of property taxes, ensuring that all payments are processed accurately, efficiently, and in full compliance with applicable laws and regulations.

The Collections Manager oversees all operations of the Collections Section to ensure timely and accurate processing of property and hotel occupancy tax payments. This role coordinates delinquent hotel occupancy collections with the County Attorney’s Office and manages the reconciliation of large taxpayer electronic payment files in collaboration with the Accounting Division. Additionally, the Collections Manager oversees property tax collections handled by third-party depository and merchant services vendors, ensuring compliance, accuracy, and efficiency in all collection processes.

About the Tax Assessor-Collector

The Harris County Tax Assessor-Collector’s Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks including:

Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.

Motor Vehicle Services: Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.

Voter Registration: Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.

Additional Revenue Collection: Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county’s needs.

Duties and Responsibilities

• Provides oversight and direction to the Collections staff in accordance with organizational policies and procedures. Supervises, trains, and evaluates collections staff; assigns responsibilities, provides guidance, and fosters a professional and collaborative work environment. Ensures all collection activities comply with applicable laws, county policies, and financial controls.

• Ensures that deposits made via remote lockbox scanner are processed accurately and timely by the bank.

• Prepares hotel occupancy tax collections report and submits to the Accounting Division for disbursement of collected funds to the County.

• Verifies that files submitted by Commercial Portfolio clients balance with corresponding payments received.

• Communicates with the County Attorney’s Office and Linebarger law firm to correct property tax account payments.

• Receives, reviews, and prepares hotel occupancy tax refund requests submitted by individuals, corporations, and the State Bar of Texas.

• Responds to taxpayer inquiries, resolves complex account issues, and maintains positive relationships with property owners, hotel operators, and other stakeholders.

• Performs other duties as assigned.