Director, Compliance

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Compliance based in United States.

This role sits at the intersection of customs compliance, operational leadership, and customer-facing advisory work within a fast-evolving trade technology environment. It is responsible for guiding a distributed team that supports customs broker partners and enterprise users across the U.S. and Canada, ensuring smooth, compliant, and data-driven import/export operations. You will act as a senior subject matter expert in customs regulations, serving as an escalation point for internal teams across operations, product, finance, and customer success. The position combines strategic oversight with hands-on involvement in compliance workflows such as entry review, exception management, and post-entry corrections. In parallel, you will lead a remote team responsible for broker partner success and post-entry analysis, ensuring continuity across time zones and operational cycles. This is a highly visible leadership role where regulatory expertise, operational discipline, and stakeholder management converge.

Accountabilities:

• Serve as a senior customs compliance authority and escalation point for internal stakeholders across Operations, Sales, Finance, Product, Engineering, and Customer Success.
• Lead and manage a remote team of Broker Partner Success (BPS) specialists and Post-Entry Analysts, ensuring coverage across U.S. and Canadian time zones, including weekends and holidays.
• Oversee pre- and post-entry customs activities, including clearance coordination, exception management, documentation accuracy, and escalation resolution.
• Manage tracking and resolution of PSCs, protests, corrections, and adjustments across U.S. and Canadian customs processes.
• Conduct regular engagement meetings with broker partners and ABI users to ensure alignment, performance, and operational efficiency.
• Provide expert guidance on trade compliance topics including tariff changes, duty programs, ACE reporting, reconciliation, and regulatory updates.
• Support cross-functional initiatives involving data quality, process improvement, and analytics-driven customs operations.
• Ensure adherence to regulatory requirements while enabling efficient, technology-enabled customs workflows.

Requirements:

• 10+ years of experience in customs brokerage, trade compliance, account management, or related international trade operations.
• Valid U.S. Customs Broker License (CBP) or equivalent certification such as CCS (NCBFAA).
• Strong knowledge of customs systems such as ACE and experience using data to drive operational and compliance decisions.
• Proven ability to translate complex regulatory requirements into clear guidance for diverse internal and external stakeholders.
• Experience managing or supervising customs brokerage operations or broker networks in a high-volume environment.
• Strong leadership skills with experience managing remote or distributed teams across multiple time zones.
• Familiarity with trade programs such as FTAs, duty drawback, AD/CVD, CTPAT, reconciliation, and tariff classifications preferred.
• Experience interacting with government agencies such as CBP, CBSA, or other regulatory bodies.
• Strong organizational, problem-solving, and project management skills in fast-paced environments.
• Comfortable working in a technology-driven, rapidly evolving regulatory landscape.

Benefits:

• Competitive base salary ranging from $135,000 to $170,000 annually, based on experience and location.
• Equity participation in a high-growth technology organization.
• Remote-first work environment with flexibility across the United States.
• Comprehensive health, dental, and vision insurance coverage.
• Professional development support, including continuing education opportunities.
• Opportunity to work at the intersection of trade compliance, AI, and logistics innovation.
• High-impact leadership role with visibility across multiple business functions.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1