Sales Compliance Specialist (Bilingual)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Compliance Specialist (Bilingual) based in the United States.

The Sales Compliance Specialist (Bilingual) plays a key role in identifying compliance risks, analyzing customer interactions, and delivering insights that support business performance and customer experience improvements. This remote position combines data analysis, quality assessment, and investigative review to detect trends, prevent fraudulent activity, and strengthen operational standards. The successful candidate will work with cross-functional teams to interpret data, evaluate sales behaviors, and communicate findings that drive informed decision-making. This role requires strong analytical abilities, attention to detail, and the ability to handle sensitive information with discretion. It is an opportunity to contribute to a fast-paced environment focused on integrity, customer protection, and continuous improvement.

Accountabilities:

The Sales Compliance Specialist is responsible for reviewing customer interactions, analyzing sales behaviors, and identifying potential compliance concerns through data-driven investigations. The role supports leadership teams by transforming insights into actionable recommendations that improve processes and customer outcomes.

• Analyze sales behaviors across call center, in-home, and in-store interactions to identify compliance risks and trends.
• Conduct qualitative and quantitative reviews of customer interactions to evaluate performance, customer experience impacts, and business opportunities.
• Identify patterns related to fraudulent activity, policy violations, and compliance concerns through interaction analysis.
• Utilize voice analytics tools and reporting platforms to locate relevant interactions and create valuable business insights.
• Perform detailed audits of customer interactions and employee performance using various data sources, including machine learning-generated leads.
• Support compliance initiatives through ad hoc analytics projects, investigations, and reporting activities.
• Prepare clear summaries of findings through written reports and verbal presentations for internal stakeholders.
• Create visual reports and data narratives to help teams understand trends and make informed decisions.
• Handle confidential information responsibly while maintaining high standards of integrity and professionalism.

Requirements:

The ideal candidate combines analytical expertise, strong communication skills, and compliance awareness with the ability to work independently in a remote environment. This role requires bilingual proficiency and the ability to interpret complex information to support business decisions.

• Bilingual proficiency in English and Spanish is required.
• Bachelor’s degree or equivalent professional experience in a relevant field preferred.
• Previous experience in compliance, fraud prevention, legal, sales, customer service, quality assurance, or a related area is preferred.
• Strong written and verbal communication skills, with the ability to clearly explain findings and recommendations.
• Ability to analyze data, identify trends, solve problems, and develop practical solutions.
• Strong attention to detail and ability to manage sensitive information with discretion.
• Ability to prioritize tasks, manage time effectively, and maintain productivity with minimal supervision.
• Technical aptitude and ability to quickly learn new systems and analytical tools.
• Proficiency with Microsoft Office Suite required.
• Knowledge of Power BI or similar reporting tools is preferred.
• Demonstrated ability to consistently achieve performance objectives and quality standards.

Benefits:

• Fully remote work opportunity within the United States.
• Competitive compensation package based on experience and qualifications.
• Opportunity to work in a role focused on compliance, customer protection, and operational improvement.
• Collaborative environment with cross-functional teams and business stakeholders.
• Professional growth opportunities through exposure to analytics, compliance, and business operations.
• Supportive workplace culture focused on integrity, teamwork, and continuous improvement.
• Flexible remote work structure designed to support productivity and work-life balance.
• Opportunity to develop expertise with analytics tools, reporting platforms, and compliance processes.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1