Social Work Navigator

POSITION DESCRIPTION

Harris County Precinct 4 seeks Social Work Navigators to join the Social Services Department. This role supports the Operations Division by bridging gaps between frontline services and policy opportunities, while contributing to resource-related projects aligned with the agency's mission as well as providing direct services to constituents in need.

This position requires hands-on experience in case management, advocacy, resource navigation, and macro-level social work initiatives. Navigators will engage in direct client interactions, research, project management, and fieldwork while following a client-centered, holistic approach. Under supervision from a social worker field supervisor, and licensed therapist, the navigator will develop professional competencies and receive guidance to enhance their professional growth in service of the Precinct 4 community.

Duties and Responsibilities:

Case Management and Client Services

• Provide case management services, including assessments, service planning, and follow-up.

• Communicate with clients via phone, email, virtual platforms, and in person.

• Use technology systems for client information, case tracking, and documentation.

• Utilize motivational interviewing and trauma-informed approaches to assess client needs.

• Ensure accurate documentation and maintain client confidentiality.

• An ability to provide and perform essential staff responsibilities including emergency case management and support during disaster relief efforts in person as a integral part of the emergency response team (e.g. weather events, warming/cooling center or temporary shelter support, food distribution support, mobile crisis support, and any other duties needed in the time of a disaster.)

Advocacy and Research

• Identify gaps between frontline service delivery and policy implementation.

• Develop recommendations to improve organizational practices and promote equitable access.

• Advocate, Research and prepare materials for advocacy initiatives addressing community needs and on behalf of constituents on a path to empowerment, access and knowledge of resources.

• Support commissioners court social service needs and program.

Resource Navigation and Workshop Development

• Create and facilitate social service and program workshops and events.

• Collaborate with agency staff to maintain and update community resource guides.

• Strengthen resource networks by coordinating with community partners.

Fieldwork and Community Engagement

• Travel to community centers, outreach events, agencies, and client locations to deliver services.

• Represent the agency at community meetings, resource fairs, and advocacy events.

Administrative Duties

• Manage and resolve client service tickets in a time efficient manner.

• Participate in team meetings, training sessions, and supervision.

• Utilize data and case management systems for reporting and decision-making.

• Assist with special projects and adhere to agency policies and procedures.

• Perform other duties as assigned by the direct supervisor and Social Services Director.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.