Compliance Team Lead

MRI Software’s Compliance team protects organizations and their stakeholders through rigorous, compliant background screening processes. We are seeking a legal professional to serve as a working Team Lead — combining hands-on compliance work with leadership of a team of Compliance Specialists — providing support and guidance for MRI’s U.S. resident and tenant background screening business. You will serve as a trusted partner to internal teams, external clients, and individuals being screened, personally managing disputes under the U.S. Fair Credit Reporting Act and criminal reporting statutes while also overseeing your team’s work, handling background report inquiries, maintaining standard operating procedures, and ensuring regulatory compliance. This role offers meaningful impact: you’ll balance your own high-volume caseload with team leadership, collaborate with court systems and internal stakeholders, and help uphold the accuracy and reliability of criminal record information that organizations rely on for critical decisions.

KEY RESPONSIBILITIES:

• Lead, mentor, and develop a team of Compliance Specialists while maintaining your own caseload, providing coaching, performance feedback, and professional development support

• Oversee and ensure timely completion of team workload, monitor productivity metrics, and reallocate resources as needed to meet service level agreements

• Research, analyze and create/update easy-to-follow Standard Operating Procedures for application of United States criminal history and credit reporting regulations (including, without limitation, FCRA, nationwide criminal court records, sex offender registry records, fingerprint records, housing court cases, terrorist watch list records, and federal most wanted records)

• Interpret complex and escalated background check results to return the compliant result using internal and third party platforms, law enforcement agencies and court records

• Handle email and telephonic legal queries from clients and consumers, serving as escalation point for complex issues; return client calls

• Investigate and resolve discrepancies, inconsistencies, or red flags that arise during the verification process, and ensure team members do the same to quality standards

• Audit, log and present reports with respect to completed screens to ensure compliance with standard operating procedures; identify trends and recommend process improvements

• Own the end-to-end disputes process for your own caseload and oversee the team’s disputes work: review dispute documentation received telephonically or via email, provide legal guidance, liaise with consumers and clients to collect credible evidence, close disputes fairly based on evidence and regulatory requirements, and coordinate with credit bureaus to update or remove listings as appropriate

• Develop and deliver training to team members and broader screening staff on all legal documentation, compliance requirements, and where amendments are to be made, amend such clauses in accordance with current legislation

• Work together with other departments as well as external auditors and contractors to ensure that MRI Credit Bureau maintains its regulatory compliance; represent the team in cross-functional initiatives

• Maintain accurate and confidential records within systems of record, handling sensitive information with discretion and integrity, and ensure team members do the same

• Maintain and meet team operational metrics and service level agreements

• Perform additional duties as assigned

MINIMUM QUALIFICATIONS:

• LLB and Articles of Clerkship or  National Diploma in Law (Paralegal Studies) and a Bachelor in Paralegal Studies

• 3-5 years of relevant experience in background screening, compliance, or related legal/regulatory field, including at least 1 year in a leadership, supervisory, or senior specialist role

• Exceptional attention to detail and accuracy

• Demonstrated ability to handle highly sensitive and confidential information with discretion and integrity

• Strong verbal and written communication skills, including the ability to write clearly, succinctly, and persuasively for varied audiences

• Proficiency with Microsoft Office Suite, online databases, public record search engines, criminal justice databases, and investigative research tools

• Ability to work independently, multi-task, and manage a high-volume caseload with resilience and persistence

• Professional skepticism, critical thinking, and analytical skills to assess information credibility and generate workable solutions to problems and disputes

• Proven leadership skills: ability to motivate, coach, and develop team members while managing performance and driving accountability

• Strong interpersonal skills: ability to work effectively in a team, build relationships, manage conflict, and gain agreement from stakeholders at all levels

• Strong planning and organizational skills with the ability to set clear objectives, manage time effectively, and deliver results that meet client expectations

Benefits

• Career growth opportunities in a diverse and supportive work environment.

• Competitive Salary Package

• Hybrid Working Arrangement (2 days WFH)

• HMO coverage with free dependent upon hire

• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

• Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!