Director Human Resource Services - Clinical and Operational Improvement, & Legal

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Location

Facility

Department

Job Code

Shift

Schedule

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  
 

As Director, Human Resource Services, supporting the Divisions of Clinical and Operational Improvement and Legal, you will serve as the HR Services leader and strategic advisor to Institute, Division, and Hospital leadership, aligning human resources strategies with operational and workforce needs. In this role, you will develop a deep understanding of business priorities and workforce challenges and translate them into effective HR strategies and solutions. You will collaborate with Human Resources Centers of Excellence (COEs) to address organizational needs while balancing the priorities of the business, organization, and HR. This position provides an independent perspective and voice as a trusted member of the Institute, Division, and Hospital leadership teams.

A caregiver in this position works Monday through Friday from 8:00 a.m. – 5:00 p.m., with split time between Main Campus and CCAC.

A caregiver who excels in this role will:  

• In collaboration with Institute/Division/Hospital Leadership, create and ensure ongoing review of the HR strategic plan aligned to business goals and workforce planning needs of the area.
• Establish Objectives & Key Results (OKRs) to communicate, measure and track key outcomes of the strategic plan.
• Build and maintain relationships and partner with HR COEs to drive the Institute/Division/Hospital’s HR strategic plan and other HR initiatives, which may include workforce planning, benefits, compensation, talent acquisition, workplace wellness, learning & engagement, HRIS & analytics and HR communications.
• Direct and oversee the work of HR Services employees.
• Identify opportunities, make recommendations and drive process improvement.
• Understand, use, and interpret HR and business metrics to identify trends, problem solve and influence change.
• Assess and elevate the level of talent on a continuous basis.
• Provide structure and guidance for leadership development strategies within the organization.
• View as a trusted and strategic advisor to the Institute/Division/Hospital executive team regarding key organizational and HR issues.
• Serve as a coach in efforts related to change management, engagement, team effectiveness, and leadership development.
• Facilitate leadership development initiatives such as retreats, new leader assimilations, and team engagement activities.
• Investigate complex employee complaints and make recommendations to senior leaders.
• Navigate difficult discussions and complex situations to assist leadership with assessing performance deficiencies and developing plans to address.
• Assess risk to organization for all issues related to employees and HR matters and offers sound recommendations to address.
• Oversee that leaders are informed and compliant with organizational initiatives (e.g., annual performance reviews, merit, engagement, compliance, flu, etc.) and regulatory compliance.
• Maintain regulatory knowledge and expertise. 
• Partner with the legal department as needed/required.
• Oversee collective bargaining agreement and relationship, contract interpretation, and contract negotiations, if applicable.
• Participate in Institute/Division/Hospital leadership councils and committees as appropriate.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s degree in human resources, business or related field
• 8 years of progressive, related Human Resources experience inclusive of three years of management experience and/or experience coaching and mentoring leaders
• Strong communications skills (verbal and written), group facilitation and presentation skills
• Analytical skills in talent management, workforce planning, and HR strategy
• Ability to analyze and apply data measures, performance and outcomes
• Ability to build relationships at all levels of the organization
• Proficient in Microsoft Office applications (i.e. Outlook, Word, Excel and PowerPoint)
• In depth knowledge of employment and labor laws (FLSA, OSHA, FMLA, ADA, NLRA, etc.)

Preferred qualifications for the ideal future caregiver include:   

• Master's Degree
• Human Resources certification (Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP))
• Healthcare experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system and, in some locations, off-site.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:              

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.