Director, Regulatory Investigations & Inquiries

WHAT IS THE OPPORTUNITY?

The Director of Regulatory Investigations and Inquiries plays a key leadership role on the Regulatory Complaints, Investigations and Inquiries (RCII) team, primarily supporting RBC Dominion Securities Inc. (Retail and Capital Markets), Royal Mutual Funds Inc. and RBC Direct Investing. The Director manages a team of compliance professionals who support regulatory investigations - both external and internal - and inquiries (requests for information, case assessments, production orders, etc.) covering conduct and trading matters. The Director is responsible for providing substantive regulatory advice to mitigate risk, ensuring compliance with regulatory rules, overseeing and managing timely and accurate reporting and assisting in the identification of root cause and resolution. The Director works closely with the broader RCII team, Chief Compliance Officers, Compliance Advisory teams, Law Group and other subject matter experts.

WHAT WILL YOU DO?

• Team Supervision – Oversee and manage a team of compliance professionals to ensure efficiency, quality and effectiveness of internal investigations and timely response to regulatory investigations and inquiries.  Responsibilities include assigning and directing work and evaluating performance.

• Internal Investigations -  Investigate or support the investigation of internal conduct matters.  This may include review and assessment of reports, statements, notes and other relevant evidence. Document investigative analysis and findings clearly and concisely and, if applicable, reporting through the CIRO Complaints and Settlement Reporting System (ComSet).  Oversee tracking of ongoing investigations, ensuring timely resolution and proper documentation.

• Regulatory Investigations and Inquiries – Oversee and provide direction on timely and responses to regulatory investigations and inquiries to ensure accurate and reliable responses. Supervise, support and advise on the preparation and review of documentation and responses.  Provide substantive regulatory advice on various matters pertaining to external investigations and inquiries to senior business leaders and compliance management/executives. 

• Root Cause Analysis and Improvement – Identify patterns or systemic issues arising from internal and external investigations, escalate potential areas of risk, make recommendations for appropriate corrective action and/or changes to resolve matters and mitigate regulatory risk.

• Reporting and Documentation – Develop and maintain an effective and comprehensive tracking and reporting for all files, issues and trends arising from internal and external investigations and inquiries.  Oversee or provide regular reporting to Senior Director, Regulatory Investigations and Chief Compliance Officers.  

• Collaboration and Communication -    Work closely with the Senior Director, Regulatory Investigations and escalate significant matters.  Regular collaboration with RCII team members, Chief Compliance Officers, Compliance Advisory, Law Group and other subject matter experts.

• Regulatory Change – Actively participate in identifying and implementing policy and procedure changes required to comply with applicable regulatory change.

• Procedures – lead the continuous enhancement of policies and procedures for regulatory investigations and inquiries to ensure compliance to the regulatory requirements and mitigate regulatory risk.

• Special Projects – assisting on special projects, ongoing initiatives and other work to support the RCII team, RBC Compliance and RBC.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• People manager and/or leadership experience

• Knowledge of the Securities industry and compliance practices relating to regulatory investigations and inquiries  

• Ability to identify, understand and advise on complex regulatory matters

• Strong leadership skills and ability to network and cultivate cross-enterprise partnerships with key stakeholders (Compliance, Law, CIS/GSIU) and Business units

• Excellent written and oral communication skills

• Excellent interpersonal skills with strong client centric approach

• Proven analytical skills

• Detailed oriented

• High level of initiative, motivation and continuous improvement mindset

• Proven ability to multi-task in a demanding environment

Nice-to-have: 

• Broad knowledge of various securities registrants (i.e. mutual fund dealer, investment dealer, capital markets)

• Proven experience with regulatory authorities

• Law degree

• Canadian Securities Course

• Knowledge of the upcoming CIRO consolidated rules and impact to the area of coverage

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.