Dispute Resolution & Compliance Associate (Entry-Level)

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

As the Dispute Resolution & Compliance Associate you will assist in maintaining company compliance with applicable laws, regulations, and policies.

What makes us different?

• Benefits on day one of employment

• 401k match of 6%

• Generous paid time off and holidays

• Career growth potential

• 40 hours a week, Monday through Friday, 7:00 am to 4:00 pm PST

• This position pays $18 - $20 per hour, based on experience

What will be my duties and responsibilities in this job? 

• Assist with complaints that are received through the CFPB, Attorney General, Better Business Bureau, and other agencies.

• Support requests for credit deletion, and release of liability.

• Review, research, and respond to consumer disputes accurately and promptly.

• Email and telephone clients regarding investigation initiation, dispute resolution, or documentation requests.

• Process various credit reporting and audit reports.

• Batch documents and disputes to appropriate files.

• Process written disputes, including identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email.

Who we are looking for?

A dependable and professional person who writes clearly, researches carefully, manages deadline-driven work, protects accuracy, and can become productive independently in a remote queue-based environment.

What are the requirements needed for this position? 

• High School diploma or GED

• Strong prioritization and organization skills to handle multiple job responsibilities, competing priorities, and meet deadlines.

• Possess great written and verbal communication skills, along with strong attention to detail.

• This is a work-from-home opportunity; however, you must live in Washington, Idaho, Arizona, or Oregon.

What other skills/experience would be helpful to have? 

• Creating reports utilizing Excel

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.