Litigation and External Dispute Resolution Coordinator

Company Description

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.  

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.  

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

As a Litigation & Dispute Resolution Coordinator at TAL, you’ll manage triage, registration and allocation of legal advice referrals and route external dispute resolution and litigation matters across Individual Life and Group Life & Retirement practices, supporting two Heads of LEDR. Your sound judgement, prioritisation and clear stakeholder communication across Claims, Underwriting, Product and other teams ensures timely, compliant legal handling that protects customers and the business. By keeping disputes moving and legal risk controlled, you directly enable TAL’s mission to help Australians live with confidence through fair, reliable insurance outcomes.

In This Role You Will:

• Triage incoming legal and EDR referrals to prioritise risk and ensure urgent matters get prompt legal attention.
• Allocate matters to the right corporate counsel to optimise capacity and accelerate resolution.
• Coordinate with Claims, Underwriting, Product and counsel to secure timely evidence and decisions that reduce legal exposure.
• Advance litigation and dispute progress through proactive case management to shorten resolution timelines.
• Deliver practical legal support—chronologies, drafting, research and document management—to enable efficient counsel action.
• Identify trends from referrals and disputes to surface systemic issues and improve customer outcomes.

Qualifications

• Demonstrate relevant coordination or paralegal experience in legal, insurance or financial services, or transferable equivalent.
• Organise high volumes of competing priorities accurately to meet deadlines in a fast-paced environment.
• Apply sound judgement to assess complexity, identify gaps and escalate risks that protect customers and the business.
• Maintain meticulous attention to detail in data entry, document management and written communications.
• Communicate clearly and professionally with internal and external stakeholders to enable timely decisions.
• Handle confidential information with discretion and use matter management systems to keep records accurate.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.