Manager, Operational Risk and Regulatory Compliance Management (ORRCM)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

The Operational Risk and Regulatory Compliance Management (ORRCM) Manager will lead the Business Unit in managing operational risks and ensure compliance with new and existing regulations. The role is responsible for identifying, assessing, monitoring, and reporting risks arising from processes, systems, and people, ensuring alignment with the organization’s risk appetite and regulatory requirements. ​

Preferred skills (heading) / Compétences particulières (titre)

• Well-versed on the internal control framework, has experience in assessing internal controls and process mapping

• Can communicate well with different stakeholders ensuring that there’s a common understanding of the controls required and the process objectives

• Excellent presentation skills

• High attention to details and focus/results-oriented

• Excellent analytical skills

• Strong proficiency in Microsoft Excel and other tools

• Good management skills and high leadership ability

Qualifications (heading) / Compétences (titre)

• Must be a Certified Public Accountant (CPA)

• Should have at least 5 years meaningful experience in external or internal auditing or any risk and compliance related posts

Responsibilities (heading) / Responsabilités (titre)

• Lead and manage the implementation of Operational Risk Management programs such as risk and controls self-assessments and operational risk events reporting, among others.

• Assist in the transformation projects or other significant financial initiatives to ensure internal controls are adequately incorporated.

• Identify process improvements across different functions (Finance, Sales, HR, Office Admin, Actuarial, Legal, etc.) to help Management build a strong internal control system.

• Assist Management in monitoring the completion of the required action plans for audit issue closure.

• Manage the review of SOX monitoring controls

• Assist Management in assessing the completeness and accuracy of details of the incident reports.

• Provide support to Business Policy Owners on policy compliance attestations requested by Risk.

• Prepare the necessary reports to the Management and other business units.

• Lead a team of ORRCM specialists to ensure that all deliverables are completed timely and accurately.

• Build relationships with all functions (Heads, Managers, and staff) under the ORRCM Finance oversight.

• Other functions that may be assigned by the Operational Risk and Regulatory Compliance Management Head

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