RPA Print Shop Supervisor

SERVICING PERSONNEL OFFICE/UNIT: Office of Human Resources 
POSITION SERIES: DS-0501 
POSITION GRADE: DS-9/10 
IF "OPEN UNTIL FILLED," FIRST SCREENING DATE: May 7, 2026
TOUR OF DUTY: To Be Determined
AREA OF CONSIDERATION: Unlimited
PROMOTION POTENTIAL: 10  
NO. OF VACANCIES: One (1) or more
AGENCY: Office of Tax and Revenue  
DURATION OF APPOINTMENT: Permanent
COLLECTIVE BARGAINING UNIT: This position is not in a collective bargaining unit.

BRIEF DESCRIPTION OF DUTIES:  This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Returns Processing Administration (RPA). The incumbent is responsible for overseeing the day-to-day operations of the print production unit, and managing a team of Return Processing Assistants responsible for processing tax notices and bills for District taxpayers. Duties include, but are not limited to: planning and directing staff work; analyzing operations to improve efficiency and customer service; overseeing printing and folder/inserter equipment and ensuring proper maintenance; maintaining adequate inventory of printing supplies; developing printing specifications for contracts and requisitions; reviewing and approving refunds generated through the Integrated Tax System; ensuring proper application of District tax laws in correcting returns; participating in system testing; preparing production, statistical, and narrative reports; recommending schedule and workflow adjustments; and reviewing Quality Assurance findings; conducting staff meetings. Performs other related duties as assigned.