Senior Lawyer – Consumer Relationships Legal

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

LOCATION(S):  Bristol, Cardiff, Chester, Edinburgh, Halifax or Leeds 

HOURS: 1FTE  

GRADE: F 

DURATION: Permanent 

Flexible Working Options: hybrid, job share 

Hybrid Working involves spending at least 40% of our time, at one of our hub sites listed above.  

We support flexible working – click here for more information on flexible working options 

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About us 

At Lloyds Banking Group, we’re driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities.  We’re on a mission to transform our business to deliver customers a first-class digital experience backed with great channel assistance and attractive, innovative products.  

As a senior lawyer in our Consumer Relationships Legal team, you’ll be part of a positive and pragmatic legal team that works hand in hand with the Everyday Banking, UK Private Banking (UKPB), and Customer & Commercial business areas, supporting them in navigating legal risk to achieve good customer outcomes. 

About this opportunity 

This is an exciting opportunity for a qualified lawyer with a minimum of five years post qualification experience to join the Consumer Relationships Legal team. We work hand in hand with the Consumer Relationships business, which focuses on UK personal retail bank and savings accounts and related services, UK Private Banking, propositions and channels through the Customer & Commercial function, alongside payments and digital initiatives.  The primary areas of focus for this role will be advising the UK Private Banking business. 

The role requires someone who delivers influential insight, engages proactively with senior stakeholders, provides business friendly legal advice and can operate as a subject matter specialist. The role may also include delegated line management responsibilities. 

You should be confident in coaching colleagues and supporting them in embedding effective legal risk management. Thinking strategically about the operation of the team and the way legal services are used and delivered is encouraged, including exploring and using legal tech solutions. 

As a Consumer Relationships lawyer, your primary focus will be on CR matters. However, you may also be called upon to support other Consumer Legal teams or help deliver centralised Consumer Legal initiatives. As well as giving you broader experience, this flexibility helps us manage the demands on our teams in ever-more agile ways!  There will also be opportunities to engage in and influence across the wider range of activities within our Legal & Secretariat community. 

This role will be advertised internally and externally. 

What would you be getting involved with? 

The Consumer Relationships Legal team is part of Consumer Legal which sits within the wider Legal & Secretariat Division. Reporting to our Head of Legal: 

• You’ll play a key role advising on a wide variety of Consumer Relationships and UKPB initiatives, including new and existing products and services, end to end customer journeys, digital propositions, existing and upcoming law and regulation, adding value to core business areas of the Group. 

• You’ll also support transformation projects, assisting in the delivery of changes to products and services 

• Helping to shape and influence strategy in relation to relevant areas of legal, regulatory and industry change – with specific reference to UKPB; 

• You’ll also support new partnerships with third parties that meet our customers’ needs beyond banking, adding value and deepening relationships. 

• You’ll offer insightful, high-quality legal expertise and commercial advice to UKPB and Consumer Relationships colleagues and their support areas (including relevant business platform teams) and facilitate the delivery of excellent outcomes for customers and the Group; 

• Build relationships with external stakeholders including industry peers; 

• Build and maintain positive relationships with external lawyers and internal stakeholders across Legal & Secretariat the business and in other functions (eg Risk and Compliance); 

• Identify knowledge gaps and deliver and organise training to team and business partners; 

• Reflect on service delivery and look for continuous improvement opportunities; 

• You’ll collaborate with other legal teams and join Consumer Legal and Legal & Secretariat initiatives.  

About you… 

We challenge ourselves, and will welcome someone who’s curious, versatile and enthusiastic. 

• You'll bring passion for our values of putting People-First, being Bold, championing Sustainability, Trust to achieve more together and being Inclusive. 

• You’ll have the ability to build strong collaborative relationships. 

• You’ll love to solve problems and challenge the status quo with innovative ideas. 

• You're a highly motivated self-starter. 

• You’ll have the ability to interpret and apply legislation and regulatory rules/expectations and distil your advice into clear, simple risk/reward options to support well informed decision making. 

• You’ll be a capable communicator confident in engaging with team members across a variety of divisions, proactively challenging, advising and influencing business colleagues on legal issues. 

• You’ll have sound legal, commercial and risk judgment. 

• You’ll embrace technology and champion the benefits it offers for our team, the wider LBG community and our customers.   

• You’ll thrive on challenge and be able to balance multiple competing demands. 

What you’ll need 

• UK qualified lawyer with at least 5 years of post-qualification experience, including relevant experience in financial services, ideally within areas relevant to private banking. 

• Strong understanding of Payment Services Regulations and Consumer Duty. 

• Experience in advising on matters under the consumer credit regime. 

• Knowledge of BCOBS, KYL/AML and ringfencing. 

• Ability to learn and adapt to new legal and technological developments. 

• Strong influencing and communication skills ideally with experience engaging regulators and industry bodies. 

• Proven track record of delivering legal advice in complex, cross-functional environments. 

• Experience collaborating with clients, business partners and internal teams to deliver solutions in a regulated environment. 

• Knowledge of cross-border lending considerations would be an advantage. 

• A genuine interest in developing others and being part of a collaborative team. 

• Able to independently manage busy workload / competing priorities in fast paced environment. 

If you’re not familiar with all of these but have some relevant expertise, transferable skills and are keen to learn, we’re also happy to hear from you. 

What do you get in return? 

In addition to the salary quoted, the position also offers: 

• A generous pension contribution of up to 15% 

• An annual bonus award, subject to Group performance 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 30 days’ holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 

We're focused on creating a purpose driven culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all colleagues can make a real difference. 

In return for your expertise, as a valued member of our team, we bring dedication to your ongoing personal and professional development. We'll support your growth and how to advance your career through excellent training and progression opportunities. Our customers’ experience and success start with yours. 

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. 

It will be exciting. It will be rewarding. And it will help Britain prosper. Together we make it possible! 

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We align with the Disability Confident Scheme.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.