Senior Manager - CE compliance & Field Inquiries

Job Description Summary

-Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations.
-Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's.
-Works in collaboration with brand teams, technical teams and all functions to maximize value.
-Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team through delivery of proven analytics based projects.
-Provide analytics support to Novartis internal customers

 

Job Description

Senior Manager - CE compliance & Field Inquiries

Location – Hyderabad #LI Hybrid 

Major Accountabilities:

• Operations and Quality: Oversee audit queues in Concur to ensure reports are reviewed within agreed SLAs, with clear documentation of findings and rationale for approvals/rejections and daily FIS ticket queue, ensuring timely triage, assignment, resolution, and closure.
• Creative Consulting: Serve as a creative consultant, translating stakeholder needs into tangible, innovative learning solutions. You’ll be a true partner, able to envision and articulate what success looks like for every ask
• Strategic Execution: Be a strategic thinker and executor, driving initiatives from concept to launch and ensuring flawless execution. Act as the first line of support for sales and business teams to clarify inaccurate or incomplete entries
• Stakeholder Partnership: Build strong partnerships with key stakeholders, fostering collaboration and trust to deliver best-in-class learning experiences
• Project Management & Impact: Demonstrate strong project management skills, coordinating boards and cross-functional teams to drive measurable impact
• Technological Adaptability: Demonstrated ability to quickly learn and integrate emerging technologies into solutions, ensuring continuous innovation and relevance
• Knowledge Management & Process Control: Identify gaps in article coverage and collaborate with SMEs to enhance content, decision trees, and troubleshooting guidelines. Ensure team members follow standardized workflows and documentation protocols.
• People Leadership: Lead, coach, and develop a team. Conduct quality audits, calibrations, and feedback sessions to ensure consistency and accuracy. Manage staffing, performance reviews, training plans, and knowledge-upskilling initiatives.

Educational Requirement:

• Bachelor’s degree in business, technology, life sciences, engineering, or a related field is required; MBA or relevant master’s degree preferred.

Minimum Experience:

• 6–8 years’ experience in operations, service delivery, or ticketing environments.
• Experience with ServiceNow/SNOW or inquiry management systems preferred.
• Familiarity with SAP Concur or similar expense management tools or experience in a compliance or audit-related role
• Strong problem-solving, communication, and stakeholder-management skills.
• Proficiency in Microsoft Excel, BI Reporting for data handling and reporting
• Willingness to learn and adapt in a dynamic, team-oriented environment

 

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model