SENIOR REGULATORY INVESTIGATOR

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR REGULATORY INVESTIGATOR
Posting Number: 38957
Division: Park Houston Division
Section: Compliance

Reporting Location: 2500 Fannin St.

Workdays & Hours: Thursday to Sunday 3:30PM - 2:30 AM* *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Park Houston division of the Administration & Regulatory Affairs Department (ARA) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as a Senior Regulatory Investigator. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working as a team and be at ease multitasking in a fast-paced public service setting. The candidate should have strong interpersonal skills. Position requires driving on city business.

RESPONSIBILITIES:

The Senior Regulatory INVESTIGATOR will:

• Lead Regulatory Investigators in daily direction and responds to complaints from the public regarding enforcement, under general supervision.
• Leads, schedules and trains Regulatory Investigators. 
• Investigates repetitive 311 calls and reports so they can be addressed.
• Oversees and performs Ad-Hoc projects (including but not limited to news-rack enforcement, valet enforcement, and equipment inventory);
• Prepares reports of activity, including number of immobilized vehicles, number of uploads and downloads of ticket information on computer, and staff productivity.
• Responsible for enforcing the City Parking Ordinances by issuing citations for parking violations.
• Enforcing policies and procedures.
• Issuing citations for parking violations observed.
• Reporting vehicles in tow-away zones.
• Checking parked vehicles using hand-held computer devices for unresolved parking violations.
• Booting eligible vehicles.
• Reporting damaged or malfunctioning meters.
• Reporting missing traffic and parking signs.
• Assisting citizens with directions and other needed information or assistance; Monitoring, investigating and reporting Valet Zones.
• Enforcement of ordinances preventing businesses from operating in the public right of way.
• Towing of abandoned vehicles; enforcement of various Community Parking and Residential parking areas.
• Enforcement of bicycle lane parking restrictions; conducting occupancy studies to collect data to manage curb side rates, time limits or other parking tools.
• Utilization of vehicles with license plate recognition systems to enforce ordinances and collect occupancy data.
• Use of the 311 system to review, respond, and close parking service requests filed by the general public.
• Other duties as required.

WORKING CONDITIONS Job consists of long periods of walking with routine exposure to significant levels of heat, cold, moisture and air pollution such as those encountered in general outdoor conditions. The position routinely requires lifting of moderately heavy items, such as vehicle immobilizers or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. Includes driving city-owned vehicles as needed and riding bicycles in downtown traffic.