Vendor Compliance Lead,Patient Access & Support Services (PASS)

Job Overview

The Vendor Compliance Lead for Patient Support Services (PASS) is responsible for ensuring all vendors supporting the commercial Patient Access & Support Services business operate in full compliance with IQVIA standards, client contractual obligations, and applicable regulatory requirements.

This role also serves as a key business liaison for vendor onboarding, risk management, and procurement processes, including MyVendor and COUPA, ensuring effective governance and operational excellence across the vendor ecosystem.

Essential Functions

• Vendor Governance & Risk Management

  • Serve as the lead requestor and subject matter expert (SME) for vendor risk within PASS, supporting MyVendor and COUPA processes.
  • Ensure appropriate due diligence, risk assessments, and approvals for onboarding new vendors.

• Stakeholder & Cross-Functional Collaboration

  • Act as the primary business liaison between PASS and the Enterprise QA Vendor Management team.
  • Partner with Procurement, QA, and functional teams to support vendor-related initiatives and ensure alignment with enterprise standards.

• Vendor Oversight & Compliance

  • Maintain and manage a comprehensive catalog of approved PASS vendors.
  • Oversee vendor performance and audit activities to ensure ongoing compliance with company policies, regulatory requirements, and client expectations.

• Contract & Documentation Management

  • Ensure proper documentation is maintained for all vendors, including CDAs, MSAs, SOWs, and project agreements.
  • Monitor contract compliance and ensure documentation is audit-ready.

• Procurement & Financial Compliance

  • Ensure accurate and timely management of purchase orders (POs) in COUPA to support proper vendor payments and financial controls.

• Quality & Continuous Improvement

  • Support QA initiatives, audits, and process improvement projects aimed at enhancing vendor quality and operational efficiency.
  • Participate in or lead cross-functional projects as assigned.

Qualifications

• Education & Experience

  • Bachelor’s degree preferred.
  • Minimum of 3 years of experience in pharmaceutical, healthcare, technical, or related industry, and/or Quality Assurance.
  • Equivalent combination of education, training, and experience may be considered.

• Technical & Functional Expertise

  • Strong knowledge of vendor management processes and procurement workflows.
  • Familiarity with quality assurance auditing techniques and compliance frameworks.
  • Proficiency in MS Office applications (Word, Excel) and database systems.

• Core Competencies

  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with strong problem-solving capabilities.
  • Ability to work independently, take initiative, and drive tasks to completion.
  • Proven ability to build and maintain effective working relationships across teams and with clients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.