Associate Customer Specialist – Event Contracts & Payments

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeThis Associate Contract & Payment Spec. role is for someone who is analytical, has strong attention to detail, highly organized, collaborative and enjoys project work. The Marketing Shared Services environment is a dynamic, evolving environment interfacing with a variety of customer types across Medtronic. Specifically, in this role, the Associate Contract & Payment Spec. is responsible for processing a variety of customer contracts and/or payments which require personal skills in communication, analytics, tracking, project work, and administrative support while independently performing these tasks in support of business needs. Critical to this role is the ability to bring a high customer experience, both internally and externally is essential, as is collaborating and executing with quality and attention to detail to positive impact the outcomes.

A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. This role is a flex work model in Bogotá.

Responsibilities may include the following and other duties may be assigned:

• Receive and process requests to create contract records

• Nominate and linked contracts in HCPE Engage platform

• Partner with T&E Excellence, legal department for the creation of LATAM and International HCP consulting agreements and other contract needs

• Process invoices, check requests and other billing requirements

• Perform audits on incoming requests

• Maintain up-to-date procedures or instructive documental materials related to your assigned Cluster

• Communicates effectively to internal and external customers via phone, email and systems

• Collaborates cross-functionally to execute tasks in a timely manner

• Works individually or with a team in recommending action and managing projects to completion

• Perform various projects as assigned

• Identifies, defines and addresses problems that are not immediately evident

• Gathers, collects, records, tracks and verifies data and information from multiple sources

• May suggest and design processes to enhance workflow

• Provides data and information to others on functional unit processes and procedures

Required Knowledge and Experience:

• Bachelor’s Degree

• Intermedium English level

• One or more years of related experience administrative support, functional roles, back office, customer service, contracts or in a contract-related capacity

• Knowledge with MS Office

• Reporting and analytical experience; Medical Device Industry experience and Familiarity with SAP is advantageous

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).