IT Customer Support - Entry

WSLCB Vision 
 Safe communities for Washington State 
   
Mission 
 Promote public safety, public health, and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws

*The salary listed above includes the 2% pay increase that goes into effect on July 1, 2026**   

This position is currently eligible for telework. This position is required to work in the office 2-3 days per week. This may change based on business needs. 

Who we are 

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.  

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. 

 It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women. 

The WSLCB Information Technology Services Division is announcing an exciting opportunity for an IT Customer Support - Entry position in Olympia, WA. This position will report to the IT Desktop Support Supervisor in the WSLCB's Information Technology Services Division (ITSD). 

The IT Desktop Support Team serves as first level support for Customer Relationship Management Systems (CRM) related incidents, and second level support for all work device related issues and requests. 

The primary objective of this position is to perform Tier 2 issue resolution for incoming help requests from end users, including installing, configuring, and troubleshooting user productivity software, hardware, systems, using ITSM principles and best practices. This position supports a centralized Service Desk model and utilizes technical knowledge and experience to accomplish routine tasks while growing toward completing tasks of increasing complexity under direct guidance or supervision. 

This position will interface directly with agency customers using a variety of IT tools to analyze, identify, and diagnose faults and symptoms. This position will also create and maintain technical documentation of support management processes and procedures.

If you have an interest in providing technical support for all agency desktop/laptop computers and other devices as well as support for technology related incidents, we encourage you to apply to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including: 

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees) 
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning) 
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible) 
• Employee Assistance Program - a confidential program created to promote the health, safety and well-being of public service employees 
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia) 
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work
• Free parking