Lead Taxpayer Advocate

SERVICING PERSONNEL OFFICE/UNIT: Office of Human Resources
POSITION SERIES: DS-0501  
POSITION GRADE: DS-12  
IF "OPEN UNTIL FILLED," FIRST SCREENING DATE: May 5, 2026
TOUR OF DUTY: To Be Determined
AREA OF CONSIDERATION: Unlimited
PROMOTION POTENTIAL: None    
NO. OF VACANCIES: One (1) or more
AGENCY: Office of Tax and Revenue  
DURATION OF APPOINTMENT: Permanent
COLLECTIVE BARGAINING UNIT: This position is in a collective bargaining unit.

BRIEF DESCRIPTION OF DUTIES: This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Office of the Taxpayer Advocate. The incumbent serves as team lead responsible for assisting the supervisor with aiding taxpayers in resolving unusual, complex, or urgent matters related to District individual income, real property, and business taxes. Duties include, but are not limited to: providing assistance to citizens, tax and legal professionals, and government representatives regarding business, individual income, real property taxes, fees, and a broad range of technical tax information; researches District tax codes, regulations, policies, tax forms, etc. to educate taxpayers on their rights and responsibilities in fulfilling their tax obligations; assisting staff members with performing a variety of duties and responsibilities related to complex tax issues, focused on providing excellent customer service; and distributing and balancing the workload amongst other employees and assuring timely accomplishment of the assigned workload. Performs other related duties as assigned.